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Thank you for your interest in us and our products! Answers to all of our most common questions are below. If you have questions besides what's covered below, please don't hesitate to ask.

This FAQ covers:

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Ordering & Customization


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Do you send proofs?

When you order printed invitations and thank you cards, we'll send a proof for your approval before we print and ship your order.

All other printed orders are simply shipped ASAP after you order.

When you order DIY printables, we will personalize and email the files to you ASAP (no proofs). But, if we have made any errors in your text, we will update the files for you free of charge.

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Can I see a proof before ordering?

Sorry, no items will be customized before an order is placed.

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I have twins. Can I add two names?

Yes! We can customize any product to include two names and the same age at no extra charge.

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Turnaround Time & Shipping


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What's your turnaround time?

For detailed information, please see "Turnaround & Shipping."


How long does shipping take?

For detailed information, please see "Turnaround & Shipping."

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Has my order shipped yet?

You will receive a shipping notice via email when your package is shipped.

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Why hasn't my package arrived if you shipped it on Tuesday?

Please understand that the U.S. postal service does not guarantee delivery times no matter which shipping option is used, including Priority Mail and Express Mail. As everyone knows, every now and again you mail something and delivery just takes a tiny bit longer than normal. So, your patience is very much appreciated! Keep an eye on your tracking number for updates, and rest assured that if anything goes wrong with your order at any point, we will work with you to make things right.

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Do you ship internationally?

We ship to the United States, Canada, and Australia only. But, we're happy to "ship" our DIY printable files to you no matter where in the world you live!

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Invitations & Thank You Cards


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How are your cards printed?

Invitations and thank you cards are professionally printed by a local, eco-friendly print shop, using a large-scale print press (it's bigger than an SUV!). Then, orders are packaged with care and shipped from the Chickabug studio.


Are the cards nice and thick?

Our invitations and thank you cards are printed on the heaviest paper that the print press can handle. We get lots of compliments on the quality of our cards (and so will you!). : )


Are the cards matte or shiny?

We print using a silk finish, which has a slight sheen - it's the middle point between matte and shiny. It's our favorite style of finish and we think you'll love it too.

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What color are the envelopes?

White.

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Can I get a digital file to print my own invitations or thank you cards?

Yes! You can select a DIY printable file under the "quantity" dropdown.

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Stickers & Water Labels


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Are stickers and address labels matte or shiny?

Matte.

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Are your water bottle labels waterproof?

Yes - 100% waterproof. The colors will not run, smear, or otherwise be affected by moisture in any way. They can be put on ice or submerged in water and they'll still look fabulous!


What brands do the water bottle labels fit?

Any brand of water or soda that has a 2" tall label - or a label very close to that size - will work beautifully. This includes mini bottles. Your best bet is to simply take a ruler with you when you shop for your water (or use a business card for reference - the short side is 2" tall).

We also have a guide to several popular water bottle brands here.


How do I put the water labels on?

Our water labels are self-adhesive. Just remove the manufacturer's label, then peel and stick on the new one. Done!

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Can I get a digital file to print my own stickers and water labels?

Yes! You can select a DIY printable file under the "quantity" dropdown.

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Iron-Ons


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What supplies do I need to apply an iron-on?

A very hot iron, scissors, a hard flat surface (rather than an ironing board), and a piece of parchment paper.

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What kind of shirt do I buy?

A plain white, 50/50 blend or 100% cotton shirt.

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Can I use a dark colored shirt?

No - our iron-on material is made for light colors only.

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Can I wash and dry the finished shirt?

Yes - treat your finished shirt as a delicate garment. Don't apply any heat! Wash inside out on cold. Hang to dry, or tumble dry low. Do not iron.

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Can I get a digital file to print on my own iron-on?

Yes - when you order, you can choose between a DIY printable file and a "real," printed-and-shipped iron-on.

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DIY Printables


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Can you print my printables for me?

Sorry, no - DIY printable files are only available in DIY format as shown.

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Do you sell printable packages?

Yes! We offer complete DIY printable party decor kits. These kits include all of the printable party decor designs available in your theme, but at a 66% discount! (Invitations, thank you cards, water labels, stickers, and address labels are sold separately.)

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How Printables Work


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Please click here.

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