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Thank you for your interest in us and our products! Answers to all of our most common questions are below. If you have questions besides what's covered below, please don't hesitate to ask.

This FAQ covers:

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Ordering & Customization


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Do you send proofs?

When you order printed invitations and thank you cards, we'll send a proof for your approval before we print and ship your order.

All other printed orders are simply shipped ASAP after you order.

When you order DIY printables, we will personalize and email the files to you ASAP (no proofs). But, if we have made any errors in your text, we will update the files for you ASAP upon request.

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I have twins. Can I add two names?

Yes! We can customize any product to include two names and the same age at no extra charge.

We can also accommodate sibling parties (two names and two different ages) for all products except the large DIY Printable Kits.

All items will be personalized with both names – sorry, orders cannot be split (for example, we can't make a sheet of 12 stickers with 6 for one child and 6 for the other).

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Turnaround Time & Shipping


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What's your turnaround time? How long does shipping take?

For detailed information, please see "Turnaround & Shipping."

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Why hasn't my package arrived if you shipped it on Tuesday?

The U.S. postal service doesn't guarantee delivery times, and as everyone knows, every now and again delivery just takes a tiny bit longer than normal. So, your patience is very much appreciated! Keep an eye on your tracking number for updates, and rest assured that if anything goes wrong with your order at any point, we will work with you to make things right.

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Do you ship internationally?

We ship physical products to the United States and Canada only. But, we're happy to "ship" our digital files to you no matter where you live!

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Invitations & Thank You Cards


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How are your cards printed?

Invitations and thank you cards are professionally printed by a local, eco-friendly print shop, using a large-scale print press (it's bigger than an SUV!). Then, orders are packaged with care and shipped from the Chickabug studio.


Are the cards nice and thick?

Our invitations and thank you cards are printed on the heaviest paper that the print press can handle. We get lots of compliments on the quality of our cards (and so will you!). : )


Are the cards matte or shiny?

We print using a silk finish, which has a slight sheen - it's the middle point between matte and shiny. It's our favorite style of finish and we think you'll love it too.

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What color are the envelopes?

White.

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Can I get a digital file to print my own invitations or thank you cards?

Yes! You can select a DIY printable file under the "quantity" dropdown.

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Stickers & Water Labels


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Are your water bottle labels waterproof?

Yes - 100% waterproof. The colors will not run, smear, or otherwise be affected by moisture in any way. They can be put on ice or submerged in water and they'll still look fabulous!


What brands do the water bottle labels fit?

Any brand of water or soda that has a 2" tall label - or a label very close to that size - will work beautifully. This includes mini bottles. Your best bet is to simply take a ruler with you when you shop for your water (or use a business card for reference - the short side is 2" tall).

We also have a guide to several popular water bottle brands here.


How do I put the water labels on?

Just remove the manufacturer's label, then peel and stick on the new one. Done!

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Can I get a digital file to print my own stickers and water labels?

Yes! You can select a DIY printable file under the "quantity" dropdown.

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Iron-Ons


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What supplies do I need to apply an iron-on?

A very hot iron, scissors, a hard flat surface (rather than an ironing board), and a piece of parchment paper.

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What kind of shirt do I buy?

A plain white, 50/50 blend or 100% cotton shirt.

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Can I use a dark colored shirt?

No - our iron-on material is made for light colors only.

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Can I wash and dry the finished shirt?

Yes - treat your finished shirt as a delicate garment. Don't apply any heat! Wash inside out on cold. Hang to dry, or tumble dry low. Do not iron.

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Can I get a digital file to print on my own iron-on?

Yes - when you order, you can choose between a DIY printable file and a "real," printed-and-shipped iron-on.

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DIY Printables


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How Printables Work

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What software do I need to print a PDF?

You MUST use Acrobat Reader to view and print PDF files. You can download Acrobat Reader for free here.

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Do I need a PC or a Mac?

All files work just as well on either platform. The only important thing is that you use Acrobat Reader to view and print your PDF files.

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Can I print as many copies as I want?

Of course!

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What kind of paper should I use?

You'll want to use white card stock or matte photo paper for the majority of your items, including invitations, cupcake toppers, favor tags, banners, and treat bag labels. All of these types of paper can be purchased at Staples, Office Depot, or your local office supply store:

White card stock: A heavy paper to use for invitations, favor tags, place cards, and other items that need to have a good weight and a matte finish. You can really print almost anything on card stock!

Matte photo paper or glossy photo paper: A high-quality paper that gives good results for at-home printing. It's particularly good for invitations that include pictures.

Uncut sticker stock: Turn any printable into a sticker by printing on uncut sticker stock.

Avery label 22807: DIY versions of our stickers and address labels can be printed on this type of Avery label.

Iron-on material: What you'll need to create an iron-on design.

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What size paper do I print to?

DIY printables are set up to be printed onto 8.5"x11" sheets of paper, though international customers can also print on A4.


Can I use my inkjet printer?

Absolutely! I recommend setting your printer to "fine print" or "photo print" to achieve a good depth of color using an inkjet printer.

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What if my home printer isn't very good?

Affordable laser printing services are available at Staples, FedEx, Office Depot, or your local print shop. They can provide you with white card stock so you don't have to buy your own. They can even cut invitations and thank you cards out for you for a small fee.

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How do I print an invitation?

There are two ways to print invitations:

Print on paper: Print your invitations two-to-a-sheet onto 8.5"x11" white card stock or photo paper and cut each card out.

Develop as a photo: Send your file to any photo lab such as Walgreens, Target, Walmart, or Sam's Club, and have it developed as a 5"x7" photograph.

Whether you develop as a photo or print on paper is really just a matter of personal preference - some people like the glossiness of a photo, and other people like the feel of paper.

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Can I print DIY stickers or DIY address labels onto Avery templates?

Yes! Use Avery label 22807. Alternately, you can print onto uncut sticker stock and punch the circles out with a 2" craft punch.

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How do I cut out invitations (and other straight-edged items)?

For my own papercrafting, I use a metal ruler and an X-Acto knife on top of a self-healing cutting mat. You can also use a paper cutter, whether it's the old-school chopping type or a more modern drag-and-cut style. If you need help finding cutting tools, go to your local hobby store or craft store (JoAnn's, Michaels, etc.) and ask for advice in the scrapbooking department.

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How do I make cupcake toppers?

Print onto white card stock and punch the circles out using a 2" craft punch. You can buy a craft punch at any craft store (JoAnn's, Michaels, etc.) in the scrapbooking department. There are lots of brands to choose from and all of them will work the same way, but I personally like the Fiskars Round'n'Round. For even more help please see this step-by-step photo tutorial.

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How do I assemble a banner?

Please see this step-by-step photo tutorial.

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How do I make my water bottle labels waterproof?

Note: The water bottle labels that we sell (printed and mailed) are 100% waterproof. This question only applies to DIY printable labels.

If you are printing water bottle labels on your own from a DIY file, you can print onto regular paper and make your labels water resistant by using the method shown in this tutorial.

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