AREAS SERVED

We ship within the United States, to its territories, and to all APO/AE addresses.

 

SHIPPING PROVIDER

All orders are shipped via USPS (United States Postal Service).

 

PROCESSING & SHIPPING TIMES

Most orders are packaged and shipped within 1-3 business days. This is the processing time and does not account for the time the package is in transit.

Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. Please note that USPS can experience delays at any time.

You should receive a shipping notification with tracking information once your order leaves our studio.

 

RETURNED OR MISLABELED PACKAGES

We are not responsible for or required to process refunds for orders shipped to incorrect addresses due to customer error.

 

HANDLING WHILE IN TRANSIT - SATISFACTION GUARANTEED

We carefully pack each order by hand in our studio. Once a package leaves our shop, we are unable to control how it is handled by the postal service. However, we know it is our job to provide you with a perfect product that lives up to our high standards. Should your order arrive damaged and unusable due to the post office's handling, please contact us at shop@chickabug.com and we will send you a replacement free of charge.